Group Buy FAQ
What is the return policy for Group Buy items?
Group Buy items cannot be returned and are subject to the GreenSmoothieGirl Order Terms.
When will Group Buy orders be delivered?
Your items will likely ship from different locations at different times. This enables us to get the very best pricing we can get by ordering bulk food items. Do not be alarmed if your shipment comes separated in packages by several weeks.
IF YOU ORDER GREENSMOOTHIEGIRL BRANDED ITEMS:
These items will ship immediately upon order.
IF YOU ORDER ALMONDS OR WALNUTS:
These ship directly from the farmer as they are harvested. They will arrive between Nov 20 and Dec 25th.
IF YOU ORDER ANY OTHER BULK ITEMS:
These items will ship by the end of January 2019. We know this is a long time to wait for your items but this is how we secure good pricing on these products!
Group Buy is not designed for fast delivery.
We do not guarantee expedient shipping and do not recommend using Group Buy for time-sensitive orders, but we diligently process orders in the order they are received.
See the Group Buy Page for delivery and pickup schedule.
We will send email notification with tracking info to the email address you provide with your order. If the shipping confirmation email contains a note that your order is shipping via freight, you may be contacted by the delivery company to schedule the delivery time.
A variety of factors affect Group Buy shipping time frames. Please do not inquire about shipment of your order unless you have received a shipping confirmation with tracking information that indicates a problem.
If you have questions, please contact Customer Support.
If you chose to pick up your order, we will send an email notice when your order is ready, with pickup times and directions to the fulfillment center in Orem, UT. See the Group Buy shipping schedule for approximate order pickup dates.
When is the Group Buy?
Group Buy 2018:
Oct 14 - Nov 30
We do our Group Buy once a year, usually starting in mid October and ending the last day of November.
From time to time, we run a limited Group Buy in the spring.
Be sure to subscribe to our newsletter so you can receive notification of when it kicks off, and receive other information as well. This is the main place that Robyn communicates and writes about the group buy.
You can also see on the Group Buy Page
How do I join the Group Buy?
Anyone can order Group Buy items. No joining required.
For smaller quantities or to save on shipping, find a buying club, co-op, or group in your area, visit the Group Buy Forum.
How does Group Buy work?
The GreenSmoothieGirl Group Buy is an annual buying opportunity we arrange by purchasing large quantities from and maintaining good relationships with our whole foods suppliers, which enables us to get low prices.
These low prices are offered to you and we only charge enough to cover our shipping costs.
It’s part of our mission of health.
Individuals may purchase directly from the GSG Shop. Most bulk items are 25 lbs, which may be too much for some individuals.
For this reason, we provide a Group Buy Forum, and suggest ways for our whole-foods customers to join or coordinate a local group order where the large quantities can be split between several buyers.
Do I have to be in a buying club?
No. Anyone can purchase Group Buy items.
How do I join or start a co-op?
We have set up a Group Buy Forum for that purpose.
Indicate on the forum whether you want to organize the co-op or join one organized by someone else.
Coordinators can calculate prices, email members, break orders down, and arrange for pickups.
We have provided Group Buy Forms and Worksheets.
Coordinators can use these to organize a group order with friends and community, and also earn some income. The forms make it easy for organizers to set prices for their group. (We recommend a markup of 20% or less.)
To organize a group, ask someone you know interested in health and nutrition, and ask that person who she knows, and so on. Networking can yield a large list of people who want to participate in your group buy.
You can reuse and maintain the list of people to do group buys in the future.
What products are available in the Group Buy?
For a complete and current list of what is available during any individual year, check out our:
Is there a minimum order?
No. But quantity varies by item.
For example, most bulk items are 25 lbs. You cannot buy less than 25 lbs. unless you split an order with friends, or join a buying group.
See FAQ about starting or joining a group via the Group Buy Forum:
Do You Ship Group Buy Items Outside of the United States?
Right now we are only able to ship our Group Buy specific bulk items within the United States. GreenSmoothieGirl products that we offer year round and for a discounted price during Group Buy, can be shipped to Canada.
International customers still have many of our books, recipes books and educational materials available to them in digital format and you can find those on our International Products Collection. We also have international options for our 26-Day Detox Full Support or Lifetime Memberships and 12 Steps to Whole Foods Lifetime Membership.
We are looking into being able to ship internationally in the future, but we do not have a timeline as to when that will be available. Thank you for your support!
Will I be charged sales tax?
Whether or not you will pay sales tax depends on the laws of the state you are shipping to. For example, we will not collect sales tax on a shipment to Wisconsin, because Wisconsin does not charge sales tax. Any order for local pick up will pay tax.
How much is shipping?
It depends on order size. Our online store calculates shipping by location and weight.
Click Calculate Shipping to see shipping costs before submitting your order.
Shipping is free for orders of 1,000 lbs. or more, within the contiguous United States.
Can I pick up my order?
Local Pickup is offered for Group Buy. The pickup schedule will be outlined on the Group Buy page.
If available, choose PICKUP as the shipping method when you order.
A $7.99 processing fee helps us provide this option. You need not live in Utah to select the Pickup option. Family or friends may pickup your order.
We will send an email notice when your order is ready, with pickup times and directions to the fulfillment center in Orem, UT.
1402 West 400 South
Orem, UT 84958
ABANDONED PICK UP ITEMS
Orders not picked up by the last pickup date are considered abandoned and will be disposed of at our discretion. As per Group Buy terms, orders are not eligible for refunds.
See the Group Buy shipping schedule for pickup times.
Can I pay by check or money order?
Pay Pal or Credit Card are the accepted forms of payment.
How to check out via PayPal?
- Enter billing Details
- Below order summary choose PayPal
- You will be taken to PayPal
- Choose a way to pay
- Refunds are limited if paying with PayPal refund limitations
Can I add to my order later?
No, but you can place a second order.
Hold your order until you think it is complete.
We understand if stragglers join your group later, but if you need to order more, you will need to place a second order.
Note to group Coordinators: I personally order extra of popular items when I coordinate a group, because I always have people come to me after ordering closes. It’s up to you whether you want to risk having excess items. If you find yourself in that predicament, you can offer the leftover items to your group. As my group has grown, I’m able to take that risk because someone will always buy the extras.
Can I buy less than 25 lbs? I want Group Buy items, but not in such large quantities.
We only sell the volumes listed.
We provide a Group Buy Forum to help you locate groups, buying clubs, and co-ops in your area with whom you can split orders.
You may reply to members seeking others, and let others know where you are and how to contact you.
The forum allows others to contact you about ordering with you, and tell you about nearby co-ops dividing orders into smaller quantities.
Will all the items ship together?
It's possible that not all items in your order will ship together. Please be patient and be prepared to receive multiple shipments, especially if you have a large order.
We may ship a partial order if an item is backordered or hasn't arrived to our warehouse yet.
If your order is large, it will be packaged in multiple boxes.
We cannot control the delivery logistics once it leaves our warehouse, so boxes may arrive at different times.
Is it legal to buy unpasteurized almonds?
California law allows a rancher to sell no more than 100 lbs. per person per day directly from the farm.
We are facilitating that opportunity with this group buy.
If you wish to buy almonds, you must provide a customer name for each 100 lbs. or portion thereof.
The almonds in this group buy are frozen instead of fumigated, and are completely unpasteurized.
Which items are organic?
Read product descriptions to see which are organic.
If organic is not specified in the product description, it’s not organic.
Usually, the honey isn’t certified organic because bees can range for several miles (possibly going into areas with sprayed plants) even though the beekeeper does not use chemicals on his property.
Which items are Gluten Free?
If gluten free is not specified in the product description, then it’s not gluten free.