Detox Portal and Facebook Support Issues
Need help accessing or logging into the member portal or our Detox Facebook group? We can help with that!
How can I access the Detox Masterclasses?
You can request access to the Free Detox Masterclasses here: https://greensmoothiegirl.com/detoxsecrets/
If you are a full support or lifetime detox member, you can also access the detox masterclasses within the detox portal.
When is the next live Detox?
We host a live supported detox 3-4 times a year.
You can request to be notified when registration opens for the next live detox.
You are welcome to start the detox at any time that is convenient for you.
Many of our detoxers start on these specific supported dates so they can be on track with others in the support group.
However, with the full support option, you will have access to the support group for 3 months, and with the lifetime membership you can access it any time.
All the instructions you need to go through the detox can be found in the detox manual, so start whenever you’re ready!
What if I forgot my login to the Detox portal?
- Go to the Detox Portal
- Below the prompts for entering name and password click the link that says: Lost your password?
- You will then be prompted to enter your email address associated with your account
- Then click the button "Get New Password"
- Check your email inbox for a confirmation link to reset your password
To update your Detox account email or info, please visit Your Account Dashboard
How do I join the Facebook Detox Support Group?
Within the Portal on the right side under Portal Menu there is a link that says “Detox Support Facebook”
Once there you will be asked to enter:
- Your Facebook Name
- Your Facebook email (the email associated with your FB account)
Then submit. Your request should be accepted with in 24-48 hours.
You will receive an email inviting you to join. Note that the invite email will come from Facebook not from GSG.
Once you have accepted the invitation you are entered into the group. The name of this group on Facebook is “26-Day Detox Support Group”.
If you have any problems getting into the group after going through this process please email Detox@GreenSmoothieGirl.Com and let us know.
How do I schedule my Detox and Daily Emails?
Once you have logged in to Detox Portal:
- In the Step 1 box, Click “Schedule Daily Emails”.
- Enter your information and click “Schedule Start Date.”
You can reschedule your start date and daily emails as many times as you want by going through the above process as needed.
I am not receiving Detox Daily Emails. What should I do?
If you have already logged into the portal and scheduled your emails and detox but have not started receiving the emails yet, first please check your spam or promotions folders.
If you have been receiving your daily emails but they stop coming, and they are not in your promotions or spam, please log into the detox portal and reschedule your detox emails for the day that you started the detox.
You should receive the correct email the next day.
Please note that you can access all the daily content that comes in the emails by clicking the “Daily Content” link in the Detox Portal.