Group Buy FAQ

  • What is the return policy for Group Buy items?

    Group Buy items cannot be returned and are subject to the GreenSmoothieGirl Order Terms.

  • When will Group Buy orders be delivered?

    Your items will likely ship from different locations at different times. This enables us to get the very best pricing we can get by ordering bulk food items. Do not be alarmed if your shipment comes separated in packages by several weeks.


    IF YOU ORDER GREENSMOOTHIEGIRL BRANDED ITEMS:
    These items will ship immediately upon order.


    IF YOU ORDER ALMONDS OR WALNUTS:
    These ship directly from the farmer as they are harvested. They will arrive between Nov 20 and Dec 25th.


    IF YOU ORDER ANY OTHER BULK ITEMS:
    These items will ship by the end of January 2019. We know this is a long time to wait for your items but this is how we secure good pricing on these products!

    Group Buy is not designed for fast delivery.

    We do not guarantee expedient shipping and do not recommend using Group Buy for time-sensitive orders, but we diligently process orders in the order they are received.

    See the Group Buy Page for delivery and pickup schedule.

    We will send email notification with tracking info to the email address you provide with your order. If the shipping confirmation email contains a note that your order is shipping via freight, you may be contacted by the delivery company to schedule the delivery time.

    A variety of factors affect Group Buy shipping time frames. Please do not inquire about shipment of your order unless you have received a shipping confirmation with tracking information that indicates a problem.

    If you have questions, please contact Customer Support.

    Local Pickup

    If you chose to pick up your order, we will send an email notice when your order is ready, with pickup times and directions to the fulfillment center in Orem, UT. See the Group Buy shipping schedule for approximate order pickup dates.

     

  • When is the Group Buy?

    Group Buy 2018:

    Oct 14 - Nov 30

    We do our Group Buy once a year, usually starting in mid October and ending the last day of November.

    From time to time, we run a limited Group Buy in the spring.

    Be sure to subscribe to our newsletter so you can receive notification of when it kicks off, and receive other information as well. This is the main place that Robyn communicates and writes about the group buy. 

    You can also see on the Group Buy Page

     

  • How do I join the Group Buy?

    Anyone can order Group Buy items. No joining required.

    For smaller quantities or to save on shipping, find a buying club, co-op, or group in your area, visit the Group Buy Forum

  • How does Group Buy work?

    The GreenSmoothieGirl Group Buy is an annual buying opportunity we arrange by purchasing large quantities from and maintaining good relationships with our whole foods suppliers, which enables us to get low prices.

    These low prices are offered to you and we only charge enough to cover our shipping costs.

    It’s part of our mission of health.

    Individuals may purchase directly from the GSG Shop. Most bulk items are 25 lbs, which may be too much for some individuals.

    For this reason, we provide a Group Buy Forum, and suggest ways for our whole-foods customers to join or coordinate a local group order where the large quantities can be split between several buyers.

     

  • Do I have to be in a buying club?

    No. Anyone can purchase Group Buy items.

     

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