At some point, you may need to cancel your subscription, even temporarily. This guide provides instructions on how to cancel your subscription through your Customer Portal. Please note, any changes to your subscription need to be made 24 hours before the order is scheduled to process, to take effect.
Step 1 - Access your Customer Portal
You can access your Customer Portal in two ways:
- Clicking the unique Customer Portal link sent to you in your Subscription Activation email.
- Logging into your customer account on the GreenSmoothieGirl website.
Step 2 - Cancel subscription
Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu. If you no longer want to continue your subscription, click the Cancel button.
Step 3 - Choose a cancellation reason
On the following page, you will be prompted to choose a cancellation reason. Select the cancellation reason that closely matches your reason for canceling. Click Cancel my subscription to complete cancellation.