Questions? We have answers.
  • How to Manage Your GreenSmoothieGirl Subscribe & Save Account (VIDEO)

  • Can I skip one of my deliveries?

    You may need to skip your next subscription order. This is useful if you have a lot of product currently or will be away on the next delivery date. Within your Customer Portal, you can skip and unskip any upcoming orders.


    Skip an upcoming order

    Once logged into your Customer Portal, click on Delivery schedule in the left-hand menu to see all upcoming deliveries for your subscriptions. To skip a delivery, click Skip to the right of each order.

     

  • How do I cancel my subscription?

    At some point, you may need to cancel your subscription, even temporarily. This guide provides instructions on how to cancel your subscription through your Customer Portal.


    Step 1 - Access your Customer Portal

    You can access your Customer Portal in two ways:

    • Clicking the unique Customer Portal link sent to you in your Subscription Activation email.
    • Logging into your customer account on the GreenSmoothieGirl website.

    Step 2 - Cancel subscription

    Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu. If you no longer want to continue your subscription, click the Cancel button.


    Step 3 - Choose a cancellation reason

    On the following page, you will be prompted to choose a cancellation reason. Select the cancellation reason that closely matches your reason for canceling. Click Cancel my subscription to complete cancellation.

     
  • How do I add another product to my subscription?

    You can easily add new products to your upcoming shipment directly in your Customer Portal. This guide provides instructions on how to access the Customer Portal and add a new product to your subscription.


    Step 1 - Access your Customer Portal

    You can access your Customer Portal in two ways:

    • Clicking the unique Customer Portal link sent to you in your Subscription Activation email.
    • Logging into your customer account on the GreenSmoothieGirl website.

    Step 2 - Add a product to your subscription

    1. Once logged in, select the Subscriptions tab, then click Add Product
    2. Search and select the product you would like to add to your account.
    3. On the following page, you can make product and charge adjustments. When finished, click Add Product.