Please note, any changes to your subscription need to be made 24 hours before the order is scheduled to process, to take effect.
You may need to skip your next subscription order. This is useful if you have a lot of product currently or will be away on the next delivery date. Within your Customer Portal, you can skip and unskip any upcoming orders.
Once logged into your Customer Portal, click on Delivery schedule in the left-hand menu to see all upcoming deliveries for your subscriptions. To skip a delivery, click Skip to the right of each order.
At some point, you may need to cancel your subscription, even temporarily. This guide provides instructions on how to cancel your subscription through your Customer Portal. Please note, any changes to your subscription need to be made 24 hours before the order is scheduled to process, to take effect.
You can access your Customer Portal in two ways:
Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu. If you no longer want to continue your subscription, click the Cancel button.
On the following page, you will be prompted to choose a cancellation reason. Select the cancellation reason that closely matches your reason for canceling. Click Cancel my subscription to complete cancellation.
You can easily add new products to your upcoming shipment directly in your Customer Portal. This guide provides instructions on how to access the Customer Portal and add a new product to your subscription.
You can access your Customer Portal in two ways:
