Detox Portal and Facebook Support Issues
Need help accessing or logging into the member portal or our Detox Facebook group? We can help with that!
How can I access the Detox Masterclasses?
You can request access to the Free Detox Masterclasses here: https://greensmoothiegirl.com/detoxsecrets/
If you are a full support or lifetime detox member, you can also access the detox masterclasses within the detox portal.
When is the next live Detox?
Robyn hosts a supported group detox annually. You can request to be notified when our next group detox happens. When we know the exact date, it will always be shown on the Detox Portal.
Group detox is an amazing community event. Many detoxers participate so they can be on track with others in the support group. Even if you can't begin on the exact start date, it's great to be detoxing with the group having a common goal and supporting each other. During the group detox, there are Q&A events where you can ask questions or share with the group. These dates are also listed in the Detox Portal.
A benefit of our detox program is that it allows you to perform a personal detox at any time that is convenient for you, on your own or with a group of friends. All the instructions you need to go through the detox can be found in the detox manual, so start whenever you’re ready!
Lifetime members can access the portal anytime indefinitely. Full Support members can access the portal for 3 months.
What if I forgot my login to the Detox portal?
- Go to the Detox Portal
- Below the prompts for entering name and password click the link that says: Lost your password?
- You will then be prompted to enter your email address associated with your account
- Then click the button "Get New Password"
- Check your email inbox for a confirmation link to reset your password
To update your Detox account email or info, please visit Your Account Dashboard
How do I join the Facebook Detox Support Group?
- Login to the GSG Detox Portal and click Support Group
Submit the form and follow the instructions. You will need to enter:
- Your Facebook Name
- Your Facebook email (the email used for your FB account)
- Login to Facebook and add Debbie Detoxwholefoods as a friend +Add Friend
Your request should be accepted with in 24-48 hours.
You will receive an email invitation from Debbie Detoxwholefoods (firstname.lastname@example.org). Please check your spam or promotions folder if you don't find the email in your inbox.
In the email, accept the invitation. You can now access the support group on Facebook.
The name of this group on Facebook is “26-Day Detox Support Group”.
You can also request access to the Support Group within Facebook.
- Friend us at facebook.com/debbie.detoxwholefoods.9
- Email us your Facebook name.
- We will invite you in Facebook from Debbie Detoxwholefoods.
If you are not logged into Facebook or the Facebook App, you may see a Content not Found screen.
Simply login to enter the Support Group.
If you are logged into Facebook and see a Content not Found screen, please verify the name and email you provided in the Detox Portal.
If your name or email are wrong, or you have any problems please let us know Detox@GreenSmoothieGirl.com
How do I schedule my Detox and Daily Emails?
Once you have logged in to Detox Portal:
- In the Step 1 box, Click “Schedule Daily Emails”.
- Enter your information and click “Schedule Start Date.”
You can reschedule your start date and daily emails as many times as you want by going through the above process as needed.
I am not receiving Detox Daily Emails. What should I do?
If you have already logged into the portal and scheduled your emails and detox but have not started receiving the emails yet, first please check your spam or promotions folders.
If you have been receiving your daily emails but they stop coming, and they are not in your promotions or spam, please log into the detox portal and reschedule your detox emails for the day that you started the detox.
You should receive the correct email the next day.
Please note that you can access all the daily content that comes in the emails by clicking the “Daily Content” link in the Detox Portal.